michael kilcoyne Archive

Complaints system handles 130 complaints in 2013

The IDA Dental Complaints Resolution Service handled 130 complaints in 2013, according to Michael Kilcoyne, mediator with the Service. Michael received over 1,230 emails and letters, and just over 260 phone calls last year. Ultimately, this resulted in 130 complaints being submitted, of which 28 cases have

Communication breakdown

ANN-MARIE HARDIMAN spoke to Michael Kilcoyne, mediator of the Dental Complaints Resolution Service, about his interactions with patients and dentists, and what issues are emerging.