Is the customer always right?
The era of paternalism in healthcare has long since passed and modern clinical practice is based on patients being presented with options and exercising choice.
The era of paternalism in healthcare has long since passed and modern clinical practice is based on patients being presented with options and exercising choice.
Treatment co-ordinators can be an asset to a dental practice, as long as their role is clearly defined and explained to patients.
Dental Protection’s recent ‘Learning from Cases’ report highlights the key areas that generated claims for compensation between January 2018 and December 2020.
Direct-to-consumer orthodontic care carries a number of risks for patients, and this is creating increasing professional concern among dentists.
The second of two articles on ‘ethics and aesthetics’ looks at some of the key considerations that can help to reduce dento-legal risk when providing cosmetic dentistry, particularly in relation to patient expectations.
When embarking on any programme of elective treatment, particularly cosmetic dentistry, communication and management of the patient’s expectations are vital.
As the Covid-19 pandemic continues, the dentist-patient relationship depends on effective communication and compassion more than ever before.
The recent Dental Complaints Resolution Service Annual Report outlines some common reasons for complaints to dental practices.
It is not acceptable to use your phone to share dental images with colleagues online.