Free access to DCRS for Dental Protection members

Dentist and patient

Dental Protection has confirmed arrangements with the Irish Dental Association (IDA) to allow free access to the Dental Complaints Resolution Service (DCRS) for all Dental Protection members from July 1, 2021. Currently, IDA members are able to access the service at a 50% discount, with non-members paying full price.

Established in 2012, the DCRS helps to identify how best to resolve issues between dentists and patients who have a complaint about their dental treatment, without the need to involve solicitors. If a dentist is unable to resolve a patient complaint in the first instance, either party can suggest asking for the assistance of the DCRS, which will seek the agreement of both parties in order to assist with resolution.
Raj Rattan, Dental Director at Dental Protection, said: “We know that resolving dental complaints can be a long, costly and drawn-out process for dentists and patients, causing undue stress and emotional upset. Dental Protection greatly values the work of the DCRS and is delighted that the IDA has made their service accessible to our members in this way”.
Fintan Hourihan, Chief Executive of the IDA, welcomed this new agreement as a positive move for dentists and patients: “The Dental Complaints Resolution Service is widely admired and has helped thousands of dentists and patients resolve complaints since its establishment as an informal and timely means of helping the parties find a solution where problems seemed intractable. The Association will continue to work closely with Dental Protection across many areas for the mutual benefit of our members in Ireland”.